Shipping & Returns Policy

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Orders ship from Jacksonville, Florida, USA.

U.S. Shipping

We offer $7 flat-rate shipping on all orders shipped within the United States. Orders are generally shipped via USPS Ground after the 1–3 business day processing period.

Delivery times may vary depending on the destination and carrier.

International Shipping

We ship to many international destinations. Available shipping methods and rates are calculated and displayed at checkout before you complete your purchase.

Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

Returns & Exchanges

We accept eligible returns within 30 days after delivery.

To be eligible for a return, merchandise must be unused and in its original condition.

To request a return or exchange, please email AmyS@SassChick.com with your order number and the item(s) you would like to return. We will provide you with return instructions.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Please do not send a return without contacting us first.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original method of payment. Original shipping charges and return shipping costs are not refundable unless the return is due to an incorrect, damaged, or defective item.

Please allow your bank or payment provider additional processing time for the refund to appear on your account.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at AmyS@SassChick.com.

Please include your order number and a photo of the item and/or packaging so we can assist you.

We review these situations individually and will work with you toward an appropriate resolution.

Questions?

If you have questions about shipping, returns, exchanges, or refunds, please contact:

Sass Chick Customer Service
Email: AmyS@SassChick.com
Phone/Text: (904) 761-1785
Location: Jacksonville, Florida, USA